Refund and Returns Policy

Refunds and Returns

We do not accept any refunds unless your product (inclusive of trees) is faulty. Faulty Christmas trees are exclusively the product of rare disease which we will be able to identify on a case by case basis. Burcot Farm Christmas Trees will not be responsible for products that have deteriorated following failure to follow care advice. Care advice can be found affixed to the leader of your real Christmas tree.

Contact us at for questions related to refunds and returns.